This policy explains how we ship Neuro Balance and how our satisfaction guarantee and returns work. If anything here is unclear, email us at hello@getsolenva.com and our team will help.
Shipping
Where we ship
We ship to the continental United States — the lower 48 states plus Washington, D.C. — with two exceptions: we cannot currently ship to Alabama and Arkansas. We do not ship to Alaska, Hawaii, U.S. territories, or internationally.
Orders require a valid shipping address in a state we serve, and the recipient must be an adult 21 or over. If you place an order for an address we cannot ship to, we will contact you and refund it in full.
Shipping cost
Standard shipping is free on every order we ship. There is no minimum purchase.
Processing and delivery
Orders are processed within 1 to 2 business days, Monday through Friday, excluding U.S. holidays. Once your order ships, delivery typically takes 3 to 7 business days, depending on your location.
Tracking
You will receive a shipping confirmation email with tracking as soon as your order leaves our facility.
Delayed, lost, or damaged orders
If your order is significantly delayed, does not arrive, or arrives damaged, contact us at hello@getsolenva.com within 14 days of the expected delivery date. We will replace the order or issue a refund.
Returns and refunds
Neuro Balance is a consumable wellness product, so we do not ask you to ship anything back. If you are not satisfied, we simply refund you. Your window depends on which option you purchased.
90-Day Protocol satisfaction guarantee
The 90-Day Protocol is backed by our 90-day satisfaction guarantee. Complete onboarding and the exit questionnaire, take the protocol as directed for 90 days, and if you are not satisfied with your experience, we will refund your purchase. No return necessary.
Single bottle refunds
Single bottles are covered by a 30-day refund. If you are not satisfied, contact us within 30 days of delivery and we will refund your purchase. No return necessary.
How to request a refund
Email hello@getsolenva.com with your order number, and we will process your refund.
Refund processing
Approved refunds are issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer.
Questions
Reach us any time at hello@getsolenva.com. We are happy to help with shipping, returns, or anything about your order.